Frequently Asked Questions
Find answers to common questions about our services, policies, and ordering.
How long does a repair take?
Most repairs are completed within 1-3 business days. Complex repairs may take longer. We'll provide an estimate when you book.
Do you offer a warranty on repairs?
Yes, all repairs come with a 30-day warranty on parts and labor. We stand behind our work.
Can I trade in my old device?
We accept trade-ins for most devices. Visit us in-store or contact us for a quote on your device.
What payment methods do you accept?
We accept all major credit cards, debit, and online payments through Stripe. Cash is also accepted in-store.
Do you ship orders outside of Canada?
Currently, we only ship within Canada. International orders are available for in-store pickup upon request.
What's your return policy?
Devices have a 14-day return period if unopened and in original condition. Services cannot be returned.
How do I track my order?
Once your order ships, you'll receive an email with tracking information and a tracking number.
Are your devices genuine?
All our devices are 100% authentic. We work directly with manufacturers and authorized distributors.
Do you buy used devices?
Yes! We buy used phones, laptops, tablets, and accessories. Contact us with details about your device.
What if my repair isn't fixed?
If your device still has issues after repair, bring it back and we'll fix it free of charge under our warranty.