Shipping Policy

Thank you for choosing Phone Repair Pros for your mobile device and laptop needs. This policy outlines our shipping rates, delivery times, and procedures.

Shipping Locations

We ship to all provinces and territories within Canada, and to international destinations worldwide.

Shipping Rates

Within Canada: Flat rate of $20.00 per device, arriving in an estimated 3–5 business days from the date of shipment. Multiple devices ordered together may incur additional shipping charges.

International (outside Canada): Up to $130.00 CAD per device depending on destination — contact us for a quote before ordering. Delivery times vary by destination and may be longer for remote or rural areas.

In-store pickup at 1100 Commissioners Rd E, Unit 4B, London, ON N5Z 4W8 is always free and can be chosen at checkout.

Order Processing Time

Orders are typically processed within 3–5 business days (Monday–Friday, excluding holidays). Once your order is processed and shipped, you'll receive a confirmation email with tracking information. Orders placed on weekends or holidays are processed the next business day.

Delivery

A signature may be required for high-value shipments. Please ensure someone is available to receive the package, or provide delivery instructions at checkout. Delivery times are estimates and not guaranteed — delays can occur due to customs clearance, weather, carrier issues, or other circumstances outside our control.

International Orders

International customers are responsible for all customs duties, taxes, and brokerage fees imposed by their country — these are not included in the product price or shipping cost. We provide all necessary customs documentation for international shipments.

Incorrect Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address you provided. If a package is returned as undeliverable, you may be responsible for additional shipping charges to reship the order.

Lost or Damaged Packages

If your package is marked delivered but you haven't received it, check with neighbors or building management, verify the delivery address on your order confirmation, and contact the carrier with your tracking number. If it still can't be located, contact us.

If your package arrives damaged, take photos of the damaged packaging and product, and contact us within 48 hours of delivery with your order number, photos, and a description of the damage.

Order Changes & Cancellations

Once an order is placed, we cannot guarantee changes or cancellations. If you need to modify your order, contact us immediately — once shipped, an order cannot be changed or cancelled. See our Refund Policy regarding returns.

Questions

For questions about shipping, tracking, or delivery, contact us at phonerepairpros1@gmail.com or +1 (519) 617-9322. Please include your order number in all correspondence for faster assistance.