Refund Policy

At Phone Repair Pros, we strive to provide high-quality mobile devices and laptops. Please read this Refund Policy carefully before making a purchase.

No Refunds or Exchanges

All sales are final. We do not offer refunds or exchanges once a purchase has been completed and payment processed. This applies to all products sold on our website, including mobile devices, laptops, and accessories. Due to the nature of electronic devices, we maintain a strict no-refund policy to help guarantee that everything we sell is exactly as described.

Before You Purchase

• Carefully review the product specifications, description, and photos
• Verify the device model, configuration, and condition meet your needs
• Double-check your shipping address and contact information
• Contact us with any questions before placing your order

Defective or Damaged Items

While we don't offer refunds for change of mind or incorrect orders, we stand behind the quality of what we sell. If you receive an item that is defective on arrival, damaged in shipping, or significantly different from what was described, contact us at phonerepairpros1@gmail.com within 48 hoursof receiving your order with your order number, photos of the issue, and a description of the problem. We'll review your claim and, if approved, may offer a replacement or store credit at our sole discretion. This does not constitute a refund and approval is subject to verification.

Shipping Errors

If we ship you the wrong item due to our error, contact us within 48 hours of delivery and we'll arrange for the correct item to be sent, or provide store credit, subject to verification.

Not Covered

• Products damaged due to misuse, accident, or normal wear and tear
• Items with removed or damaged serial numbers or security seals
• Products that have been opened, used, or installed
• Items purchased during special promotions or clearance (unless otherwise stated)

Contact Us

If you believe you've received a defective or damaged product, contact us at phonerepairpros1@gmail.com or +1 (519) 617-9322 with your order number, photos, and a description of the problem. We aim to respond within 1–2 business days.

By completing a purchase on Phone Repair Pros, you acknowledge that you've read, understood, and agree to this Refund Policy.